Insurance Information

We Work Directly With Your Insurance Provider

Our insurance coordinators deal with many different insurance companies. Some companies offer many different dental and medical plans. These companies can change benefits, co-pays, and deductibles many times throughout the year. We do our best to provide you with accurate coverage estimates based on information available to us. At times, it is almost impossible to accurately estimate a patient’s insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. Dealing with these companies can be difficult and time consuming. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you and your insurance is current.

Although we will gladly file a claim on your behalf, you may wish to submit the claim yourself. In general, insurers process claims filed directly by patients faster than those filed by the service providers (dental offices).

Further, most dental insurance policies are limited and often only pay for a portion of the procedure(s) that may need to be done.

Our doctors are contracted providers with several dental insurance providers.  Please contact our office to see if we are a participating provider for your dental insurance.

Have more questions about your insurance coverage?

We’re here to help! Contact us today with your questions

Call us: 423-893-0557


The majority of dental plans reimburse approximately 30-80% of treatment costs. Patients are responsible for their co-payment at the time services are rendered.

HMO Patients

If a patient comes to us with a problem that they expect to be covered by medical insurance (biopsies, tumors, TMJ, infections), they must have a referral from their primary care physician. A referral from a dentist is not adequate for medical insurance coverage. Obtaining a medical referral is the patient’s responsibility. We cannot obtain the referral for you and the referral cannot be obtained retroactively. If you do not have a referral, we will be happy to see you on a cash basis, but your medical insurance company will not pay for your treatment.


Periodontal procedures are not covered by Medicare.  Our doctors are not Medicare providers, therefore our staff do not file Medicare claims.  Payment arrangements will be made the day therapy is rendered.

Private & Group Insurance

As a courtesy to our patients with medical and/or dental benefit plans, we will submit necessary claim forms, receipts, and other information to your insurance company.

Upon receipt of an insurance payment, any balance due will be billed to you. Any balance outstanding with our office after 45 days from the date of service becomes the responsibility of the patient, regardless if a claim is pending payment by insurance.  If you have deposited an excessive co-payment, it will be refunded to you.